Last updated in July 2026

These are the terms and conditions for our services. Please read them carefully. All clients are expected to follow the terms and conditions set out below.

1. THESE TERMS

• What these terms cover. These are the terms and conditions on which we supply Services and/or Products to you. These terms tell you who we are, how we will provide Services and/or Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

• Why you should read them. Please read these terms carefully before you submit your booking to us. These terms constitute a binding and enforceable contract between us and you in relation to the use of our Services. By buying Services or Products from us, you accept these terms and conditions and they will form a binding contract between you and us.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

• Who we are. We are DMT Swimming, operated by David Michael Tatler, providing swimming coaching and lessons in London, United Kingdom.

• How to contact us. You can contact us by telephoning +44 (0)7923 449 031 or by using the contact options provided on our website at www.dmtswimming.com.

• How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking. When we use the words “writing” or “written” in these terms, this includes emails.

3. OUR CONTRACT WITH YOU

• How we will accept your booking. Our acceptance of your booking will take place when our online booking platform sends a confirmation email to you (which may include your booking details, schedule link, or certificate code), at which point a contract will come into existence between you and us.

• If we cannot accept your booking. Bookings via our online booking system shall be on a first-come, first-served basis. If we are unable to accept your booking, we will inform you of this and will not charge you for the Services and/or Products (as applicable). This might be because of unexpected limits on our resources which we could not reasonably plan for, for example a change in coach availability or a pool closure.

4. OUR PRODUCTS AND SERVICES

• Our Services and Products. We are a swim school and we provide swimming lessons, coaching, bundles, subscriptions, and other related services (the “Services”). We may also sell related goods on our website (the “Products”).

• Products may vary slightly from their pictures. The images of any Products on our website are for illustrative purposes only. Although we have made every effort to display colors accurately, we cannot guarantee that a device’s display reflects the exact color of the Products. Your Product may vary slightly from those images.

5. PROVIDING OUR SERVICES AND PRODUCTS

• When we will supply our Services. The start date, start time, course type, session duration, and pool venue will be confirmed in writing on the booking confirmation sent to you via our booking system prior to the commencement of the Services. We will provide Services to you on these terms.

• Delivery of Products. We will deliver Products to you as soon as reasonably possible and in any event within 30 days after the date on which we accept your order.

• We are not responsible for delays outside our control. If our supply of Products is delayed by an event outside of our control then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of a substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.

• We are not responsible for any events outside our control. If our supply of Services is delayed or canceled by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay or cancellation. Provided we do this, we will not be liable for any delays or cancellations caused by the event. Examples of events outside our control include pool closures for reasons such as maintenance, technical issues at the venue, adverse weather conditions, or other unexpected incidents. We may, at our sole discretion and where feasible, issue you with a session credit or credit note for any Services that are delayed or canceled as a result of such an event.

• We may suspend the Services if you do not pay. If you do not pay us for the Services, bundles, or subscriptions when you are supposed to, we may suspend the supply of Services to you (including freezing your booking account or credits) until you have paid us the outstanding amounts.

6. YOUR RIGHTS TO MAKE CHANGES

• If you wish to make a change to the Services you have booked, please manage your booking via the schedule link provided in your confirmation email or contact us directly. Please note that a strict 12-hour cancellation and amendment window applies prior to the start of any scheduled session. We may, at our sole discretion and where feasible, try to accommodate changes to dates, timings, or lessons requested outside standard structures, and will let you know if the change is possible along with any adjustments to pricing.

7. OUR RIGHTS TO MAKE CHANGES

• We may make changes to these terms or the Services prior to the commencement of Services but, if we do so, we will notify you in advance of the change. You may contact us to end the contract before the commencement of the Services.

8. YOUR RIGHTS TO END THE CONTRACT

• You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, and when you decide to end the contract:

  • if what you have bought is faulty or misdescribed, you may have a legal right to end the contract (or have the Product replaced);

  • if you want to end the contract because of something we have done or have told you we are going to do (see clause 8.2);

  • if you have just changed your mind about the Products that have been added on our website, see clause 8.3. You may be able to get a refund if you are within the cooling-off period. The cooling-off period applies in relation to Products ordered on our website only and it does not apply in relation to swimming classes, bundles, or coaching sessions booked on our website; and

  • in all other cases (if we are not at fault and there is no right to change your mind).

• Ending the contract because of something we have done or are going to do. If you are ending a contract for any reason set out below, the contract will end immediately and we will refund you in full for any Products or unprovided Services which have not been delivered. The reasons are:

  • we have told you about an upcoming change to the Products, Services, or these terms which you do not agree to;

  • we have told you about a change in the price or description of the Products or Services that you have ordered and you do not wish to proceed;

  • there is a risk that the supply of the Products or Services may be significantly delayed because of events outside our control; or

  • you have a legal right to end the contract because of something we have done.

• Exercising your right to change your mind (Consumer Contract Regulations 2013). For most Products bought online, you have a legal right to change your mind within 14 days and receive a refund. You do not have a right to change your mind in relation to specific booked Services or session allocations ordered via our website.

• How long do I have to change my mind? In relation to physical Products purchased on our website, you have 14 days from the date that you receive the Products.

• When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:

  • Services, specific time slots, or lesson allocations purchased on our website as we set aside specific facility capacity and coach availability for those slots. The Consumer Contract Regulations 2013 recognize that such time-specific allocation services are exempt from the right to change your mind; or

  • Products, when they have been sealed for health protection or hygiene purposes, once they have been unsealed.

• Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind, you may be able to end the contract before it is completed, but you may have to pay compensation or forfeit your session credits if changes are requested outside of the allowed cancellation window.

9. HOW TO END YOUR CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

• Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

  • Phone or website contact. Call +44 (0)7923 449 031 or use the digital submission form via our website. Please provide your name, booking details, or order reference number.

  • By post. Print off the form at Schedule 1 and post it to our operating address. Or simply write to us, including details of what you bought, when you ordered or received it, and your name and address.

• Returning products to us. If you end the contract for any reason after the Products have been dispatched to you or you have received them, you must return them to us. Please contact us via the website or call +44 (0)7923 449 031 for returning instructions. If you are exercising your right to change your mind, you must send off the Products within 14 days of telling us you wish to end the contract.

• When we will pay the costs of return. We will pay the costs of return:

  • if the Products are faulty or misdescribed;

  • if you are ending the contract because we have told you of an upcoming change to the Product or these terms, an error in pricing or description, a delay in delivery due to events outside our control, or because you have a legal right to do so as a result of something we have done wrong;

  • in all other circumstances (including where you are exercising your right to change your mind), you must pay the costs of return.

• Deductions from refunds. If you are exercising your right to change your mind:

  • we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by you handling them in a way which would not be permitted in a shop.

  • the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.

• When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind regarding a product, your refund will be made within 14 days from the day on which we receive the Products back from you or evidence of return.

10. OUR RIGHTS TO END THE CONTRACT

• We may end the contract if you break it. We may end the contract at any time by writing to you if:

  • you do not make any payment to us when it is due; or

  • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Services safely, for example a completed medical form or participant physical declaration.

• You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1, we will refund any money you have paid in advance for the Services that we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

11. IF THERE IS A PROBLEM WITH THE PRODUCTS OR SERVICES

• How to tell us about problems. If you have any questions or complaints about our Services, please contact us. You can contact us by telephoning +44 (0)7923 449 031 or by getting in touch through our website contact channels.

12. PRICE AND PAYMENT

• Where to find the price for the Products or Services. The price of the Products, individual lessons, bundles, or subscriptions (which includes VAT where applicable) will be the price set out on our website booking platform, unless we have agreed another price in writing.

• When you must pay and how you must pay. You must pay for Products when they are ordered online. You must pay for Services, bundles, or subscriptions in advance when a booking or package purchase is made via our online booking system.

• Late payments. If any payment or subscription renewal fails or is not completed by the due date, we reserve the right to suspend lesson access and cancel any scheduled time slots until payment is completed.

13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

• We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the Services.

• We are not responsible for your property. You agree that any personal property left at the pool venue or changing facilities during the supply of Services is done so entirely at your own risk. We will not be held liable for any loss or damage to your personal property.

14. HOW WE MAY USE YOUR PERSONAL INFORMATION

• How we will use your personal information. We will only use your personal information as set out in our Privacy Policy. You can find our Privacy Policy on our website.

15. OTHER IMPORTANT TERMS

• We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organization. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

• Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

• If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

• Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us from taking steps against you at a later date.

• Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts. If you live in Scotland or Northern Ireland, you can choose to bring legal proceedings in your local courts or the English courts.

Our Services

We provide 1-1, 2-1, and 3-1 private swimming lessons for adults and children of all different ability levels, along with a variety of group ‘classes’ for both adults and children.

We currently operate at Marshall Street Leisure Centre, in Soho, London.

Health and Safety of Swimmers

Swimmers, parents, guardians and siblings, must observe and respect the venue and pool rules whilst using the facility.

Venue staff retain the right to refuse admission and in such cases DMT Swimming will not be liable for, or offer, any refunds or credits for lessons.

To minimise footfall on poolside, swimmers are asked to arrive to poolside approximately 5-minutes before the start of the scheduled appointment, but no sooner.

Parents of child swimmers are requested to wait with their child to complete a handover to the teacher, then wait in the designated waiting area while the lesson commences.

Parents/guardians must remain in the pool premises and be contactable for the duration of the appointment.

Parent/guardians and swimmers must obey instructions given by DMT Swimming staff and/or venue/pool staff, to ensure safe operation for all.

In the event of instructions not being obeyed, or any type of poor behaviour, including but not limited to, abuse of staff, damage to venue fixtures, bad language or intimidation, DMT Swimming reserves the right to cancel lessons with immediate effect and terminate any contract with the associated person(s).

In the event of a contract termination for any of the points raised above, DMT Swimming will cancel all future bookings and refund any lessons on account.

All swimmers must shower before entering the pool.

Under the Swim Now supervision policy swimmers should, under no circumstances, enter the pool without a member of the Swim Now team being present.

No food or drink in any of the pool facilities.

No smoking in the venue.

No outdoor shoes are to be worn on the poolside. At most venues, pool shoe covers are provided.

No mobile phones or cameras in the pool area.

All connected services, including but not limited to, spa sauna, jacuzzi, gym, general swimming, require a health club membership. Using these facilities without a health club membership is forbidden and can result in membership to DMT Swimming being revoked.

Coaches

DMT Swimming coaches are employed by DMT Swimming and insured to deliver private swimming lessons at DMT Swimming venues.

DMT Swimming coaches are all subject to advanced disclosure and barring checks for working with children and vulnerable adults.

DMT Swimming coaches are qualified to teach swimming lessons to a national standard, set out by industry’s governing bodies and supported by the learn to swim frameworks.

Loss and Damage

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.

Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to our services.

Disclaimer

By attending swimming lessons, you do so fully in the knowledge that whilst we will do all that we can to ensure the safety of those taking lessons, accidents can happen. Swimming is, by its nature, a dangerous activity that has an inherent risk of injury or death. By attending DMT Swimming lessons, you are accepting this inherent risk and acknowledge that none of DMT Swimming, nor any of the pool owners shall be liable for any death, personal injury or illness not caused by its or their negligence. Nothing in this disclaimer shall limit or exclude DMT Swimming’s liability for death or personal injury where such death or personal injury is caused by DMT Swimming’s negligence.

DMT Swimming Website

The content of all of the pages of this website is for your general information and use only. It is subject to change without notice. Neither DMT Swimming nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and material may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or material on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

You may not create a link to this website from another website or document without prior written consent from DMT Swimming.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Unauthorised use of this website or any content therein may give rise to a claim for damages against you and/or may be a criminal offence.

Any dispute arising out of use of the website is subject to and governed by the laws of England and Wales.